Order-to-Cash

Order-to-Cash

Client's Challenge

The effectiveness of which a company is able to monetize its products or services is a measure of its success.    

However, a sluggish or complicated OTC process can be hindering and result in lost revenue, lost customers, and even compliance issues.

Our Solution

In  addition to visualizing the end-to-end O2C process flow and process variants  as it happens in reality, Process Mining allows to dive deeper into the root  causes of the identified process inefficiencies such as bottlenecks, rework,  order changes, and business rule violations in the process.

Impact Created

  • Discover your as-is process flows, and process variants and discover undesired behavior such as additional steps, rework, and changes.
  • Identify automation opportunities: incoming order processing, credit & collections,  …
  • Continuously monitor effects of improvement initiatives and process performance by tracking important KPI's, such as:
  • Days Sales Outstanding, Rework Rate, Throughput times between different process steps
  • Benchmark and compare entities within your organization

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