Digital HR Assistant

Digital HR Assistant

Public Sector

Client's Challenge

PersoPoint,  part of BOSA, offers admin services towards several FODs (like FOD Finance,  FOD Economy…).They work with a lot of legacy systems which makes it difficult to streamline and optimize their administration processes. For instance, requesting holidays or absence relief is a cumbersome process  that must be handled in multiple systems which creates a substandard user  experience.

Our Solution

Together with PersoPoint, we have implemented an experiment with the Power Platform to streamline their HR processes. We created a digital HR assistant application that allows the user to request maternity leave and sickness through a single application. All requests can be handled through the Canvas  Power App or through a Power Virtual Agent chatbot that guides the user through their request. Every request runs through several steps and approvals and ends up in the Oracle databases. To facilitate the integrations with the many HR systems, we have built an integration engine to handle the requests and security with the help of the  Azure API Management stack.

Impact Created

  • Standardized  process
  • Unified User Experience
  • Clear overview of the requests and approvals

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