Integrated collaboration with external parties enabled by low code apps

Integrated collaboration with external parties enabled by low code apps

Public sector

Client's Challenge

Increasing internal efficiency and integrating more closely with your partners has become a strong focus for a lot of companies, the same goes for the National Institute for Health and Disability Insurance (RIZIV). RIZIV's operations are mostly focused on cases or dossiers. This means that different departments within the organizations often work simultaneously on the same case. Keeping up files to date of patients and storing documents of medical experts and jurists was a very time-consuming process that is prone to mistakes. Besides, it consists of a lot of manual, repetitive, and tedious tasks resulting in high costs. RIZIV was looking for an application to easily manage these documents, communicate with different parties, and calculate the reimbursement amounts.

Our Solution

Using low code development RIZIV was able to develop a custom case management solution that completely matched the request of their business users. The solution is integrated with different platforms allowing them to have a complete overview of opinions and documents and easily communicate with different external parties/systems. On top of that, it provides the possibility for asking questions and answering them between case managers and medical experts. This gives everyone a clear overview of the case and the open topics that still need to be resolved. Also, the automated calculation of reimbursement amounts provided a high gain in efficiency for Riziv.

Impact Created

  • Centralized overview of opinions and documents of different external parties
  • Less mistakes during external communication
  • Significant time reduction to perform the full process
  • Better communication and transparency towards customers and partners

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CASE STUDY

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CASE STUDY

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